Important details on how to cancel MTN and Vodacom contract

Cancelling your cell phone contract can be stressful. But often times, necessary. There are many of us who have been stuck in such situation and have felt that there is no way out.

A contract cellphone service provider gives you the phone of your dreams at a price which you think is fair when you pay per month, but in reality, it takes a toll on your pocket.

In the long run, after the two years i.e 24 months of payment, the phone is already out-dated, and you will still be paying exorbitant amounts of money.

In this article, we cover a lot on how to cancel a contract service from both MTN and Vodacom, what situations warrant such as an action and whether or not it is a good idea.

Why cancel a contract cell phone service?

There are several reasons why users leave the contract services. If you are not sure whether to leave, look at the reasons below and decide if the service is working for you or not.

  • If you are planning to move out of the current country.
  • If the cost of service is too high.
  • If you are not using the cell phone as much as you anticipated.
  • When you are unhappy with the service provided.
  • When you are looking for a new device or carrier.

Vodacom cellphone contract service

Here we will see how Vodacom phone contracts can be terminated.

How to check when my Vodacom contract expires

Since the time of the conception of the contract, it goes on for 24 months. If you are unsure about how long yours has stayed, log in to your Vodacom and it will be displayed on the account summary page.

Vodacom contract cancellation number

If you want to make Vodacom cancellations, or you are having second thoughts the Vodacom phone contracts, you can reach the Vodacom call centre at 082 111. To get to cancelling Vodacom cellphone contracts, you first go to Vodacom account queries and then under that go to cancellations.

How to cancel Vodacom contract

When you are requesting a cancellation, you receive a cancellation quote from the operator on the other side of the line. Tarrific has revealed how the quote is calculated, and the process ensures you pay quite an amount. To calculate the Vodacom fee that will be paid:

(Device subsidy * Months remaining)+(monthly package fee * months of remaining contract)*75% + current balance

This formula is based on “reverse engineering cancellation quotes” by Tariffic

The less the time remaining for the agreement to end, the less the fees you will be required to pay and the easier it is to cancel Vodacom contract. We can assume that the high fees discourage customers from leaving.

If you still decide to proceed with the cancellation, You will be required to pay the fee via EFT and send a proof of payment to the care provider. It is advised to cross-check the quote on your own before you decide to pay the fee.

How do you switch a contract number to a Vodacom number?

If you wish to switch from another contract number to a Vodacom number, the steps to be followed are quite simple.

You have two options, and you can submit your details online, which is a much simpler and more straightforward procedure or you can do it manually.

If you choose to do it manually, you can visit the nearest Vodacom shop. What you will require to have is:

  • Your Identification card/passport.
  • Proof of residence.
  • Bank statements going back 3 months and stamped by the bank.
  • A copy of your payslips going back 3 months.

MTN contract cancellation number

The MTN call centre number for contract customers is 083 135. The MTN contract customer care number is especially useful if you need to make a confidential report. You can also send MTN an email st [email protected] Another MTN cellphone contract contact is via completing an online form at the website.

How to cancel MTN cellphone contracts

The process of MTN contract cancellation is almost exactly the same as cancelling Vodacom contract. Where you receive a cancellation quote from the operator on the other side of the line. If you still want to proceed with MTN cellphone contract cancellation, you pay for the cancellation fee. You will be required to send proof of payment to the provider.

You can double-check the quote by using the formula by Tarrific below:

(Cost of phone/24)*months remaining + current balance + one month invoice)

This method has also been derived from the reverse engineering of the cancellation quotes.

It is important to note that Vodacom is the most expensive in regards to cancellation fees as compared to the others such as Telkom. It was closely followed by the MTN cancel contract fee, and these fees do add up.

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