Guidelines on how to change DStv package

Are you trying to upgrade your DSTV package or you want to change from existing bouquet to an higher or lower one?

This post has got you covered, you will be able to downgrade or upgrade your DSTV package without stress when you follow this simple guide.

Before you proceed with this tutorial, here are somethings you should note before you can proceed with this DSTV self service upgrade/ downgrade;

How to change DSTV package

You can change DStv package. The company offers EasyView, Access, Family, Compact Plus, Compact, and Premium packages (from the most to the least advanced one). The EasyView package cannot be upgraded, nor can you downgrade the premium package because they are the highest and lowest package, respectively. Ensure that your account is updated and that you have paid by the payment date.

How to upgrade DSTV package

There are several ways of upgrading packages.

How to upgrade DStv via SMS

You cannot upgrade or downgrade the package via SMS in South Africa. Hence, there is no DStv upgrade SMS number in South Africa. If you need to reach out to their customer care for details, dial *120*68584# or send them a WhatsApp message using 0600603788, but some countries like Ghana have DStv upgrade services that can be accessed via SMS.

DSTV self service upgrade

Here are the simple steps to follow when you need to upgrade your package:

  • Visit the DSTV customer self-service portal.
  • Sign in using your Connect ID or enter your mobile number or surname, followed by your customer number or Smartcard number.
  • After signing in, tap the Account button to go to the account page.
  • There is an Add or Change button on the account page. Click on the button to go to the Add or Change page.
  • On the Add or Change page, view the package you are currently using and other packages that you can upgrade to and add-ons.
  • Choose a package, and the add-on, then click on Next.
  • The payment summary of your transactions will come onto your screen, key in the amount you want to pay, and tap the Pay button.
  • The site will automatically go to a digital payment platform. Choose a payment wallet, enter your payment details, and click on Pay.
  • You will receive payment confirmation. Click on the Confirm button.

DStv downgrade online

Although DStv and Showmax are independent companies, some people prefer to subscribe to Showmax through DStv. You will have to pay the regular R99 Showmax subscription fee the following month if you have subscribed to Showmax via Multichoice. Visit the easy service portal. The downgrading and upgrading process on the website is similar. Please pay in the difference between the upgraded or downgraded package and your current package (from the time left until your next payment date).

The DStv premium package

It is the basic package. Its features include:

  • More than 15 sports television channels.
  • More than 10 kids television channels.
  • More than 60 entertainment television channels.
  • More than 95 audio channels.
  • It supports up to 5 devices.
  • It costs an R819 per month subscription fee.

What are the payment plans for the DStv premium?

Three optional payment plans are available. They exclude access fees and offer installation services in lockdown. However, you must be subscribed to a package and keep it active. Buy a decoder and pay for dish installation because these are payments for subscriptions only. You can pay monthly via debit order through an agent or at a customer service center. The payment contracts are:

  • Pay R749 per month for 24 months.
  • Pay R769 per month for 12 months.
  • Pay R789 per month for 6 months.

Can you downgrade your DSTV package?

Yes. Use the DStv app or self-help portal.

How do I upgrade my DSTV channels?

Use the Dstv app or the self-service website for DStv change package services.

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