Everything you need to know about the SANRAL etag

The South African National Roads introduced the SANRAL etag back in 2013.

SANRAL is the body responsible for the national road network in the whole country. The vast bulk of these roads are those between major cities.

The overhead gantries installed on Gauteng’s freeways have sensors and camera systems that detect the cars driving under them.

The cameras can read number plates, and motorists who don’t have eTags will receive their toll statements by post. Those charges will also be at full price.

That’s why SANRAL is encouraging users to register for eTags. To keep things easy, here’s everything you need to know about SANRAL etags, how to purchase, install and more.

How do etags work?

They work as electronic tolling gantries, each time a car passes under the gantry on one of Gauteng’s highways, they scan the license plate or the etag disc using the etag checkers.

Where can I buy an etag?

Gauteng e-road users can get an Independent Communications Authority of South Africa (ICASA) approved e-Tag at:

  • Checkers, Pick, n Pay and Shoprite at a price of R49.95
  • An E-toll Customer Service Outlet, located at a mall or along the Gauteng e-road
  • By ordering it online at sanral.co.za
  • By calling 0800 726 725

Where do I register an e-toll account?

So how do I register for an etag? The procedure of registering your e-toll account is effortless and straightforward. You can do it by:

  • Visiting SANRAL e toll customer service centres, located at a mall or along the Gauteng e-road
  • Registering online at sanral.co.za etoll
  • Printing the registration form available from the e-toll website and faxing it to 0800 726 725 or emailing it to [email protected]
  • Calling the e-toll call centre at 0800 726 725
  • Using the app found on Android and Apple devices

SANRAL application

To make it easier for South Africans to access their accounts, the agency released an app on the 17th of July 2018. It allows users to manage their accounts quickly, conveniently and securely.

The app is used to:

  • View your account balance
  • SANRAL etag top up for your account
  • Update your contact details
  • See and download transaction details
  • View and download statements, invoices, and receipts
  • Quickly contact customer services
  • Log an enquiry
  • Manage your vehicles and tags

Note: In case you already have a SANRAL account, you do not need to register again with the app. You use your SANRAL etag login details. The e-toll login should work.

However, you may not remember the password, and you can remedy this by resetting it on the main page of the app by using the Recovery feature. Once this is done, you can try SANRAL e toll login again. If this does not work, contact the call centre at 0800726725.

How do I pay my etag bill?

When using an etag SANRAL, you are offered several methods of payment, depending on your preference. You can either:

  • Load up your etag account with credit. This is the SANRAL etag prepaid option
  • Pay at any SANRAL outlet
  • Pay at any selected retailer
  • Pay online on the website portal or on the application

SANRAL etag batteries

The batteries should last up to 5 years. If the tag beeps up to 4 times in a row or stops beeping when you pass under a gantry, it may be time to replace it.

SANRAL contacts

South African National Roads Agency has a vast connective system, therefore, the contacts are several. Listed below are the key contacts, but you can obtain more at their official website.

Corporate office

You can access their corporate offices at:

  • 48 Tambotie Avenue, Val de Grace, Pretoria, 0184
  • P.O. Box 415, Pretoria, 0001
  • Telephone number: 012 844 8000
  • Fax number: 012 844 8200
  • Website: nra.co.za

Regional offices

The official website for all regions is the official NRA website.

Eastern Region

  • 58 van Eck Place, Mkondeni, Pietermaritzburg, 3201
  • P.O. Box 100410, Scottsville, 3209
  • Telephone number: 033 392 8100
  • Fax number: 033 386 6284

Southern Region

  • Located opposite Entrance 41, 100 Baywest Boulevard, Baywest City, Port Elizabeth, 6017
  • P.O. Box 27230, Greenacres, 6057
  • Telephone number: 041 398 3200
  • Fax number: 041 398 3222

Northern Region

  • 38 Ida Street, Menlo Park, 0081, Tshwane, Private Bag X17, Lynnwood Ridge, 0040
  • Telephone number: 012 426 6200
  • Fax number: 012 348 1512

Western Region

  • 1 Havenga Street, Oakdale, Bellville, 7530, Private Bag X19, Bellville, 7535
  • Telephone number: 021 957 4600
  • Fax number: 021 910 1966

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