How to reverse eWallet payment in 2020

eWallet FNB is an affordable, easy and instant cash transfer service that allows you to send money to anyone in South Africa.

The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account.

But what happens when you accidentally send money to the wrong cellphone number? Here is how to reverse eWallet payment.

How to reverse eWallet transfer?

How do I reverse FNB eWallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB Call Centre and request for the procedure to be done manually from their end. So, how do you contact FNB Call Centre on how to reverse eWallet sent to the wrong number manually?

The FNB eWallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:

  • Dial *120*321# on your mobile phone.
  • Select alternative 4 for “Send Money”.
  • Next, select alternative 5 for “eWallet reversal”.
  • Select the transaction that you want to reverse.
  • You may also contact the Complaints Resolution desk via email on [email protected], or telephone number: 087 575 9408 (Option One).

How do I reverse eWallet on FNB App? In case of any inquiries with regards to how to reverse eWallet on app, call 087 575 0362. And for queries on FNB eWallet reversal online, contact 087 575 0000.

Other important details on eWallet reversal

Can you reverse an eWallet transaction? FNB and Standard Banks permit free money withdrawals at specified retailers. The receiver of the money must know the validity of the eWallet PIN which is normally 30 days for Absa and Standard Bank and 7 days for Nedbank. In case the recipient fails to withdraw the cash in the given period, the money is reversed back to the account of the sender.

In case you receive payments wrongly, do not withdraw the cash and the FNB reverse payment will automatically revert to the sender after the PIN expires. The eWallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB eWallet new pin request at any given period by dialing *130*277#.

If you send money to the wrong recipient and call the company’s team, the reversal should take up to 4 business days. On the other hand, money is returned to the sender within 15 business days if the recipient’s number does not work.

How much does it cost to reverse an eWallet?

Kindly note that you will be charged about R50 as fee to get back the money sent to the wrong number. Also according to FNB, this procedure is not really guaranteed. For a better experience, ensure to double-check the cell phone of the receiver as well as the amount to be sent and this will save you the hassle of making an FNB eWallet reversal. Here is a quick reminder on how to correctly use this platform to send money.

How to correctly send money and avoid reversal inconveniences

EWallet FNB is very convenient because one can use it in four different platforms which are mobile banking, ATM, Mobile app, or online banking. After selecting your preferred option of making the transfer:

  • Select Send money then choose eWallet.
  • Insert the mobile phone number of the person you wish to make the transfer to.
  • Double-check to ensure that the digits are correct.
  • Next, select if the app should offer the recipient a PIN or not, then type in the amount you wish to send.
  • Lastly, confirm and submit the transaction.

The recipient gets an instant message after the money has been deposited into their account. To withdraw the cash, go to any of the nearby FBN ATM or selected retailers.

  • Select FNB card less services in the screen then tap in the eWallet services.
  • Insert your mobile number and press the Proceed button.
  • Type in the ATM PIN included in the message received and input the amount you wish to withdraw.
  • After taking the money, ensure that the transaction has completed, or choose ‘Cancel’ before departing from the ATM.
  • In case you do not wish to withdraw the money, then you can use your FNB eWallet to purchase airtime, data, and electricity as well as pay for goods and services.

EWallet account can hold a maximum of R5,000 at any point in time. The limit per day when transferring via the mobile app or online banking is R3,000 while the limit for cellphone banking and ATMs is R1,500. Additionally, FNB eWallet will only charge you a fee of R10.95 per transaction making it the most affordable way to send money in South Africa.

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